By signing this waiver, I acknowledge that participation in fitness classes, Pilates, gym training, and recovery services, including but not limited to ice baths, saunas, and massage therapy, at Klae Wellness (Klae Wellness Pty Ltd) involves inherent risks. I voluntarily assume all risks associated with my participation.
I affirm that I am in good health and have no medical conditions that would prevent me from safely engaging in the exercise and recovery services at Klae Wellness. It is my responsibility to inform instructors or staff of any injuries, medical conditions, or limitations before participating in any class or service booking. I understand that I am responsible for obtaining my own injury insurance if desired. Any incident that arises must be reported to staff immediately. I agree to advise the studio owner or staff of any situation that alters any previous disclosure regarding my health and use of the facilities. By signing this waiver, I release Klae Wellness, its staff, instructors, and affiliates from any claims or liabilities arising from my participation.
If the participant is under 18 years of age, a parent or legal guardian must sign this waiver on their behalf.
Memberships at Klae Wellness require a minimum 12-week commitment and are billed weekly via direct debit. To cancel a membership, a 14-day notice period is required, and no refunds will be issued for unused membership time. Memberships will continue until a cancellation request is submitted via email to Klae Wellness Pty Ltd at [email protected].
Members may suspend their weekly direct debit membership for a minimum of one week (seven days) and a maximum of four weeks per year, with at least 72 hours’ notice.
Membership fees will be automatically charged to the nominated credit card or bank account via Mindbody, and it is the member’s responsibility to ensure sufficient funds are available. If a payment is declined, the bank may charge a fee, and Klae Wellness Pty Ltd reserves the right to process the payment at a later time once sufficient funds are available.
Klae Wellness reserves the right to terminate a membership due to repeated late payments, violation of policies, or inappropriate behaviour.
Memberships are non-transferable.
Membership includes access to scheduled classes, use of recovery services, and participation in one-off classes and workshops according to the selected membership level. Number of classes and bookings are specified as per each membership. Additional discounts may be provided for private sessions and special events.
Introductory offers may be purchased once per client and will be valid for a specified term, usually expressed in days. The term will commence on the date of the first visit. No refunds, transfers, suspensions, or extensions will be offered on unused portions due to illness, injury, relocation, or any other reason.
All classes must be booked in advance through the Klae App, Mindbody, or online. Participants are expected to arrive at least five minutes before class start time. While Klae Wellness makes every effort to deliver classes and services as scheduled, there may be occasions when changes are necessary. Klae Wellness reserves the right to modify the schedule, instructors, or class formats as needed.
Class and recovery bookings require at least six hours’ notice for cancellations. For members, cancellations made within this window will incur a $10 late cancellation fee, while no-shows will result in a $15 fee. Casual bookings cancelled within six hours will forfeit the full booking fee.
Cancellations must be processed via the Klae app, Mindbody app, or online. Phone, text, or email cancellations will not be accepted. By booking online, participants agree to these policies. No refunds will be issued for unused class credits, missed sessions, or early membership cancellations.
Appointment bookings with practitioners (e.g., physiotherapy, remedial massage) cancelled within six hours will incur a 50% charge of the service fee.
If a class is fully booked, members can join a waitlist and will be notified via email or SMS if a spot becomes available.
If fewer than three participants are scheduled for a class, it may be cancelled. In such cases, participants will be notified at least one hour in advance, and their pass or payment will be refunded accordingly.
Tickets for workshops and events must be purchased in advance and are non-refundable unless the event is cancelled. Klae Wellness reserves the right to change event dates, times, or locations with prior notice.
Respect for instructors, staff, and fellow members is expected at all times. Equipment must be wiped down and returned after use. Mobile phone calls are not permitted in the studio. Appropriate attire must be worn. Any facility damage must be reported immediately. Members are responsible for any damage caused by wilful misconduct or negligence.
Punctuality is required—late entry is not permitted as it disrupts the class. Members should arrive at least five minutes before their scheduled session.
To maintain a tranquil environment, noise levels should be kept to a minimum. Members must arrive five minutes before their scheduled recovery session and vacate the space promptly. Recovery areas are monitored but not always staffed. Members agree to use these facilities safely and to refrain from use while under the influence of drugs or alcohol. Any relevant medical conditions must be disclosed to staff before use. Failure to do so releases Klae from liability in the event of injury or fatality. Staff are available to provide guidance on safe usage.
While designated storage areas are available, Klae Wellness is not responsible for lost, damaged, or stolen items. Any theft or loss should be reported to staff immediately.
We acknowledge the Traditional Custodians of the unceded lands where we work and live, the Wathaurong Country. We celebrate the diversity of Aboriginal and Torres Strait peoples, acknowledge their deep connection to the lands and waters of Australia, and their rich understanding of what it means to be well.
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