At Klae Wellness, we highly value your trust and are committed to safeguarding the privacy and confidentiality of your personal and health information. We handle all data in line with the Privacy Act 1988 (Cth), the Information Privacy Act 2000 (Vic), the Health Records Act 2001 (Vic), and the standards set by the Australian Health Practitioner Regulation Agency (AHPRA).
We collect personal and health information, including your personal details, health history, administrative data, and any other information you provide during consultations or communications with us. Most of this information is collected directly from you, but we may also collect data from third parties, such as referring doctors or healthcare professionals, with your consent or as required by law.
The information we collect is used to provide the best care and manage our services effectively. This includes assessing, diagnosing, and treating your health conditions, making referrals to other healthcare providers, managing billing and payments, and complying with legal and regulatory obligations.
By engaging with our services, you consent to the collection and use of your information as outlined in this policy. Your personal and health information will remain confidential and will only be disclosed with your consent or as required by law.
We ensure that all health records are accurate, securely stored, and retained for the legally required period before being securely destroyed or de-identified.
You have the right to access your personal and health information and request updates if necessary. To do so:
Your personal information is stored securely and managed to prevent unauthorized access, loss, or misuse. If stored with overseas cloud services, we ensure compliance with Australian privacy laws.
If you have concerns about how your personal information is managed, please contact us. If unresolved, you may reach out to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
For any inquiries, contact Klae Wellness Pty Ltd at:
Address: 1/14 Lambert Avenue, Newtown 3220
Email: [email protected]
Klae Wellness Pty Ltd 2025
We acknowledge the Traditional Custodians of the unceded lands where we work and live, the Wathaurong Country. We celebrate the diversity of Aboriginal and Torres Strait peoples, acknowledge their deep connection to the lands and waters of Australia, and their rich understanding of what it means to be well.
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